Safety is the foundation, not an add-on
Inviting someone to support you, or a person you love, takes trust. Every Inaro worker is employed and verified before they can take a booking, and our group public liability + medical malpractice insurance and Workers Compensation are in place across every shift. Safety is built into every step — from the first check a worker completes to the way concerns are handled.
Four ways we keep Inaro safe
Safety on Inaro isn't a single feature — it's a set of safeguards that work together.
Checked workers
Verification and screening before anyone can provide support.
Clear standards
Every worker commits to the NDIS Code of Conduct.
Insurance arrangements
Cover that protects participants and workers.
A way to speak up
Clear, responsive processes for raising concerns.
How we check support workers
Before a support worker can be booked through Inaro, they complete a verification and screening process. Depending on the support they'll provide and where they work, this includes:
Identity & right to work
We verify each worker's identity and confirm they have the right to work in Australia.
NDIS Worker Screening Check
Workers are required to hold or obtain an NDIS Worker Screening Check — a national assessment of whether a person poses a risk to people with disability.
National Police Check
A current National Police Check is required as part of building a clear picture of each worker's background.
Working with Children Check
Where a worker may support people under 18, a valid Working with Children Check for the relevant state or territory is required.
References & experience
Workers provide references and details of relevant work or volunteering experience, which we review during onboarding.
NDIS Worker Orientation Module
Workers complete the NDIS Commission's free orientation module, "Quality, Safety and You", which covers their obligations under the Code of Conduct.
Checks are kept current
Screening isn't a one-off. Workers are expected to keep required checks valid and up to date, and to let us know about anything that could affect their eligibility to provide support. Exact requirements can vary by state and territory and by the type of support provided.
The NDIS Code of Conduct
The NDIS Code of Conduct sets out how NDIS supports should be delivered. It applies to all NDIS providers and workers — whether or not a provider is registered with the NDIS Commission. Every support worker on Inaro agrees to uphold it.
In delivering supports, workers are expected to:
- Act with respect for each person's individual rights to freedom of expression, self-determination and decision-making.
- Respect the privacy of people with disability.
- Provide supports and services in a safe and competent manner, with care and skill.
- Act with integrity, honesty and transparency.
- Promptly raise and act on concerns about matters that might affect the quality and safety of supports.
- Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect and abuse.
- Take all reasonable steps to prevent and respond to sexual misconduct.
This is a summary
The points above summarise the NDIS Code of Conduct in plain language. The Code itself is published by the NDIS Quality and Safeguards Commission, and we encourage participants and workers to read the full version on the Commission's website.
Insurance arrangements
Inaro carries a group public liability + medical malpractice policy that covers every Inaro support worker on every shift — and, because Inaro employs its workers, Workers Compensation is in place in every state we operate.
- $20M public liability cover
- $20M medical malpractice cover
- Workers Compensation for every employed worker, in line with state law
- Clear guidance on what cover does and doesn't include
Full details of cover, including limits and exclusions, are provided to participants and workers and should be confirmed before support begins.
Peace of mind, built in
Knowing insurance arrangements are in place lets participants and workers focus on what matters — the support itself, and the relationship behind it.
Raising a concern
If something doesn't feel right, we want to hear about it. Raising a concern helps us keep Inaro safe for everyone, and every concern is taken seriously.
How to raise something with Inaro
You can contact our team at any time to share feedback, report a problem or make a complaint. We'll listen, explain what happens next, and keep you informed. You can find ways to reach us on our Contact page.
External support
You can also raise concerns about NDIS supports and services directly with the NDIS Quality and Safeguards Commission, the independent body that regulates NDIS supports across Australia. Their contact details are available on the Commission's website.
In an emergency
If you, or someone else, is in immediate danger, call 000 straight away. Emergency services should always be your first call when someone's safety is at risk.
Tips for safe, confident support
A few simple habits help every support relationship start well and stay safe.
Take your time choosing
Read profiles, ask questions and arrange a chat or meet-and-greet before your first booking. There's no rush.
Keep messaging and bookings on Inaro
Messaging and bookings logged through Inaro keep a clear record — useful for plan-manager evidence and so our safeguards apply.
Trust your instincts
If something feels off, it's okay to pause, change worker, or get in touch with our team for help.
Be clear about support
Agreeing what support looks like upfront helps everyone feel comfortable and know what to expect.
Bring in the people you trust
Family, friends or a support coordinator are welcome to help you choose and review your support.
Share feedback
Reviews and feedback — positive or not — help keep standards high for the whole community.
Safety questions, answered
Are all support workers checked before I can book them?
Yes. Workers complete identity verification and a screening process, and must hold the relevant checks — such as an NDIS Worker Screening Check and a National Police Check — before they can be booked through Inaro.
What is the NDIS Worker Screening Check?
It's a national check that assesses whether a person who works, or seeks to work, with people with disability poses a risk to them. It's a key part of the safeguards across the NDIS.
Does the NDIS Code of Conduct apply to Inaro workers?
Yes. The NDIS Code of Conduct applies to all NDIS providers and workers, and every support worker on Inaro agrees to uphold it.
What should I do if I have a concern about a worker?
Contact our team as soon as you can — we take every concern seriously. You can also raise concerns with the NDIS Quality and Safeguards Commission. If anyone is in immediate danger, call 000.
Is my personal information kept safe?
We handle personal information with care and only use and share what's needed to arrange and deliver support. Our privacy policy explains how your information is collected, used and protected.
Support you can feel good about
Have a question about safety, or want to talk something through? Our team is here to help.