Complaints & feedback
If something isn't right, we want to know — and we want to make it right. Here's how to raise it.
Talk to us first
The fastest way to fix something is usually a chat with our team. You can reach us by contact form or email — let us know what's happened and what would help make it right.
If your concern is about a particular support worker, our team will handle it confidentially. You can also ask for a different worker at any time.
Formal complaints
If you'd like to make a formal complaint, you can do that through the same channels — please tell us you want to make a formal complaint. We'll:
- Acknowledge your complaint within [X] business days;
- Investigate it fairly and in confidence;
- Keep you updated on progress;
- Let you know the outcome and what we've changed as a result.
Going outside Inaro
You can also raise concerns about NDIS supports and services directly with the NDIS Quality and Safeguards Commission, the independent body that regulates NDIS supports across Australia. Their contact details are on the Commission's website.
Confidentiality and no comebacks
You can raise a concern without fear of being treated differently for it. We don't tolerate retaliation against anyone who makes a complaint or gives us feedback in good faith.